1. General Information
Royal Empire Express (“we”, “our”, “us”) operates an online retail platform accessible via royalempireexpress.com. By accessing or using this website, you agree to be bound by these Terms & Conditions and all applicable policies.
If you do not agree with any part of these terms, you should not use this website or place an order.
2. Business Model
Royal Empire Express operates as an independent online retailer using a dropshipping fulfillment model. Products listed on our website are supplied and shipped by third-party suppliers after an order is placed.
We do not manufacture products and do not maintain physical inventory for all items.
3. Product Information
We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate. However:
- Minor variations may occur due to supplier updates
- Packaging or labeling may differ from images shown
- Availability may change without prior notice
We reserve the right to correct errors or inaccuracies at any time.
4. Orders & Payments
- All orders are subject to acceptance and availability
- Prices are displayed at checkout and confirmed before payment
- We reserve the right to refuse or cancel any order due to errors, suspected fraud, or supplier limitations
Payment must be completed in full before order processing begins.
5. Shipping & Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery times provided are estimates only and may vary due to:
- Supplier processing
- Shipping carrier delays
- Customs or international logistics
We do not guarantee delivery dates.
6. Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
Refund eligibility depends on:
- Product condition
- Supplier policies
- Nature of the issue reported
Not all orders qualify for refunds. Customers are responsible for reviewing the Refund Policy before placing an order.
7. Cancellations & Modifications
Once an order has been processed or dispatched, it may not be possible to cancel or modify the order. Requests are handled on a case-by-case basis depending on supplier status.
8. Intellectual Property
All website content, including text, images, logos, and design elements, is the property of Royal Empire Express or its licensors and may not be used without permission.
Brand names, trademarks, and logos belong to their respective owners and are used solely for identification purposes.
9. Limitation of Liability
Royal Empire Express is not liable for:
- Delays caused by suppliers, carriers, or customs
- Indirect or consequential damages
- Issues beyond our reasonable control
Our liability, if any, is limited to the amount paid for the product.
10. User Responsibilities
Customers agree to:
- Provide accurate shipping and contact information
- Review all policies before ordering
- Use the website lawfully and responsibly
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the updated terms.
12. Contact Information
For questions regarding these Terms & Conditions, customers may contact us using the details provided on our website.