Order Processing

All orders placed on Royal Empire Express are processed after successful payment confirmation.

  • Order processing typically takes 1–5 business days
  • Processing times may vary depending on the product, supplier availability, and order volume
  • Orders are not processed or shipped on weekends or public holidays

Once processing is complete, the order is handed over to the shipping carrier.

Shipping Method & Fulfillment

Royal Empire Express operates using a dropshipping fulfillment model.

  • Products are shipped directly from third-party suppliers
  • We do not hold inventory for all listed products
  • Shipping origin may vary by product and supplier

Because of this, multiple items in one order may be shipped separately.

Estimated Delivery Time

Estimated delivery times depend on your location and supplier logistics.

Typical delivery timeframe:

  • 7–20 business days after dispatch

Delivery times are estimates only and may vary due to:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • International logistics constraints

We do not guarantee exact delivery dates.

Shipping Costs

  • Shipping fees (if applicable) are clearly displayed at checkout
  • Some products may qualify for free shipping
  • Any applicable shipping charges are confirmed before payment

No hidden shipping fees are added after purchase.

Order Tracking

Once your order has been shipped:

  • Tracking information will be provided via email when available
  • Tracking updates may take several days to activate depending on the carrier
  • If an order ships in multiple packages, separate tracking numbers may be issued

Customs, Duties & Taxes

For international orders:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
  • Royal Empire Express is not responsible for delays caused by customs authorities

We recommend checking local import regulations before placing an order.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders delayed or lost due to incorrect address details
  • Failed deliveries caused by recipient unavailability
  • Packages returned to sender due to address errors

Re-shipping may require additional charges.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe:

  • Please contact our support team with your order number
  • We will coordinate with the supplier and shipping carrier to investigate

Delays caused by factors outside our control do not qualify for automatic refunds.

Agreement to Shipping Policy

By placing an order on Royal Empire Express, you acknowledge and agree to this Shipping Policy, including our dropshipping fulfillment model and estimated delivery timelines.