At REEX International, all products are fulfilled through third-party suppliers under a dropshipping business model. Due to this fulfillment structure, all sales are final.

By placing an order on our website, you agree to the terms outlined below.

🚫 No Refunds & No Returns (All Sales Final)

We do not offer refunds, returns, or exchanges for any reason, including but not limited to:

  • Change of mind
  • Incorrect size, model, or preference
  • Product expectations not matching personal preference
  • Shipping delays
  • Carrier issues
  • Supplier packaging differences
  • Ordering the wrong item

Once an order is placed and processed, it cannot be canceled.

📦 Dropshipping Disclosure

REEX International does not stock or manufacture products.
All items are shipped directly from third-party suppliers. As a result:

  • Delivery times are estimates, not guarantees
  • Products may arrive in different packaging
  • Items in the same order may ship separately

These factors are not valid reasons for refunds or returns.

⚠️ Limited Exceptions (Only These Cases)

We may offer a replacement or partial refund ONLY IF:

  • You receive the wrong item, or
  • The item arrives damaged

Conditions for Exceptions:

  • You must contact us within 48 hours of delivery
  • Clear photo or video proof is required
  • Item must be unused and in original condition

📌 Claims submitted after 48 hours will not be accepted.

Approval of any exception is at our sole discretion.

🚚 Shipping Issues (Non-Refundable)

Refunds will NOT be issued for:

  • Delayed shipments
  • Lost packages marked as Delivered by the carrier
  • Incorrect or incomplete shipping address provided by the customer
  • Customs delays or inspections

Customers are responsible for providing accurate shipping information at checkout.

💳 Chargebacks & Payment Disputes

Before filing a chargeback or payment dispute, customers must contact us at:

📧 admin@royalempireexpress.com

Unauthorized chargebacks may result in:

  • Order cancellation
  • Account restriction
  • Evidence submission to the payment processor

📜 Policy Acceptance

By completing a purchase on https://royalempireexpress.com, you acknowledge that you have read, understood, and agreed to this No Refund & No Return Policy.

📩 Contact Information

REEX International
📧 admin@royalempireexpress.com
📍 California, United States

✅ STRIPE & PAYPAL COMPLIANCE CHECK

✔ Policy clearly stated
✔ Exceptions defined
✔ Contact details provided
✔ Dropshipping model disclosed
✔ Checkout acceptance implied