REEX International (“we,” “us,” or “our”) operates https://royalempireexpress.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information you voluntarily provide, including:

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Order details

We also collect device and usage information such as IP address, browser type, cookies, and site activity.

⚠️ We do not store credit card or payment information.
All payments are processed securely by third-party providers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order updates
  • Prevent fraud and abuse
  • Improve site performance
  • Comply with legal obligations

3. Dropshipping Disclosure

REEX International operates on a dropshipping business model.
This means:

  • Products are shipped directly from third-party suppliers
  • We do not physically stock or manufacture items
  • Order fulfillment and delivery times may vary

Customer data is shared only as necessary with suppliers to fulfill orders.

4. Sharing Information

We share information with:

  • Payment processors (Stripe, PayPal)
  • Shipping & fulfillment partners
  • Analytics and email service providers

📌 We do NOT sell personal information.

5. California Privacy Rights (CCPA / CPRA)

California residents have the right to:

  • Know what personal data is collected
  • Request access or deletion
  • Opt out of data sharing

📧 Requests: admin@royalempireexpress.com
Subject: California Privacy Request

6. Data Security

We implement reasonable safeguards to protect your information. However, no online transmission is 100% secure.

7. Contact

REEX International
📧 admin@royalempireexpress.com
📍 California, United States

📜 TERMS & CONDITIONS

REEX International

Overview

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

Dropshipping Business Model

REEX International operates as a dropshipping retailer:

  • Products are fulfilled by third-party suppliers
  • Shipping times are estimates, not guarantees
  • Product packaging may vary
  • Multiple items may ship separately

Product Information

  • Product images are for illustration purposes
  • Minor variations in color, packaging, or design may occur
  • Such variations are not considered defects

Orders & Payments

  • All prices are in USD
  • Payments are securely processed via Stripe and PayPal
  • Orders may be canceled only before processing

Once an order is processed or shipped, it cannot be canceled.

No Returns / No Refunds Policy

All sales are FINAL.

We do NOT accept returns or offer refunds for:

  • Change of mind
  • Incorrect size or preference
  • Shipping delays
  • Supplier packaging differences

Exceptions apply only if:

  • Item arrives damaged
  • Wrong item is delivered

(See Refund Policy below)

Limitation of Liability

REEX International is not liable for indirect, incidental, or consequential damages related to product use or delivery delays.

Governing Law

These Terms are governed by the laws of California, United States.

Contact

📧 admin@royalempireexpress.com

❌ REFUND & RETURNS POLICY

NO RETURNS – LIMITED REFUNDS

All Sales Are Final

Due to the nature of our dropshipping model, we do NOT accept returns or exchanges.

Refund Exceptions (Only These Cases)

Refunds or replacements are issued ONLY IF:

  • Item arrives damaged
  • Item received is incorrect

Conditions:

  • You must contact us within 48 hours of delivery
  • Clear photo or video proof is required
  • Item must be unused

📌 Claims submitted after 48 hours will not be accepted.

Refund Method

  • Approved refunds are issued to the original payment method
  • Processing time: 5–10 business days

Non-Refundable Situations

  • Delayed delivery
  • Incorrect address provided by customer
  • Customs or carrier delays
  • Buyer’s remorse

Contact for Claims

📧 admin@royalempireexpress.com
Subject: Refund Request – Order #[Your Order Number]

🚚 SHIPPING POLICY

REEX International

Shipping Coverage

We ship within the United States.

Processing Time

  • Order processing: 1–3 business days
  • Orders may ship from different supplier locations

Estimated Delivery Time

Delivery estimates vary by product and supplier:

  • Typical delivery: 5–15 business days

⚠️ These are estimates, not guarantees.

Tracking

  • Tracking details are emailed once available
  • Some suppliers update tracking after dispatch delay

Delays & Responsibility

REEX International is not responsible for delays caused by:

  • Carriers
  • Weather
  • Customs or inspections
  • Supplier-related delays

Incorrect Address

Customers are responsible for providing accurate shipping information.
Orders shipped to incorrect addresses are not refundable.

Contact

📧 admin@royalempireexpress.com

✅ STRIPE & PAYPAL SAFETY CHECK (You’re Good)

✔ Clear dropshipping disclosure
✔ Clear no-return policy
✔ Refund exceptions defined
✔ Contact & business location stated
✔ Chargeback risk minimized