Overview
At Royal Empire Express, customer satisfaction is important to us. As an independent online retailer operating with a dropshipping fulfillment model, returns and refunds are handled in accordance with supplier policies and the conditions outlined below.
By placing an order on our website, you agree to this Return & Refund Policy.
Eligibility for Returns
Returns may be accepted only if all the following conditions are met:
- The return request is submitted within 7 days of delivery
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging (if applicable)
- Proof of purchase (order number) is provided
Return eligibility is subject to supplier approval.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale
- Personalized or customized products
- Items damaged due to misuse, neglect, or improper handling
- Products returned without prior approval
- Items returned after the eligibility period
Damaged or Incorrect Items
If you receive:
- A damaged item, or
- An incorrect item
You must contact us within 48 hours of delivery with clear photo or video evidence of the issue.
Once verified, we will work with the supplier to provide an appropriate resolution, which may include a replacement or refund, depending on the case.
Refunds
If a refund is approved:
- Refunds are issued to the original payment method
- Processing time may take 7–14 business days, depending on the payment provider
- Shipping fees (if applicable) are non-refundable
Partial refunds may be issued in certain situations.
Order Cancellations
- Orders can only be canceled before processing or dispatch
- Once an order has been processed or shipped, cancellation may not be possible
Cancellation requests are handled on a case-by-case basis.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Return shipping addresses are provided only after return approval
- Tracking may be required for returned items
Exchanges
Exchanges are subject to product availability and supplier approval. In some cases, a refund may be issued instead of an exchange.
Chargebacks & Payment Disputes
We encourage customers to contact us first before initiating a chargeback. Unauthorized chargebacks may result in order restrictions.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will apply to future orders only.
Contact Us
For return or refund requests, please contact us through the official contact channels listed on our website and include your order number for faster assistance.